Retail & Digital Banking Transformation

Training On “Retail & Digital Banking Transformation”

Reinvent the customer experience with the Retail & Digital Banking Transformation training programme from Corporate Training Bangkok (CTB Thailand). This digital banking training helps retail bankers and transformation teams modernise products, channels and journeys for the digital age — delivered as professional in-person training, workshops and study visits in Bangkok.

Who Should Attend

• Retail banking and branch leaders
• Digital channel, product and innovation teams
• Customer experience and marketing professionals
• Transformation and strategy managers

Key Learning Outcomes

By the end of this course, participants will be able to:

• Assess digital disruption in retail banking
• Design digital-first customer journeys
• Modernise products, channels and branch formats
• Use data and analytics for personalisation
• Lead transformation programmes that stick

Course Modules

• Retail banking landscape and disruption
• Digital channels, apps and omnichannel design
• Customer journey mapping and CX
• Data, analytics and personalisation
• Branch transformation and new formats
• Leading change and transformation delivery

Duration, Format & Location

This corporate training course runs as a focused short programme and can be tailored to your organisation. It is delivered as professional in-person training, workshops, study visits and industry visits at our Bangkok venue (Omni Tower, Sukhumvit Soi 4). In-house group training is available on request.

Why Train with CTB Thailand

Corporate Training Bangkok is a professionals-only training centre with over a decade of experience delivering banking, digital, management and leadership programmes across Asia and beyond. Every course blends practical frameworks, real case studies and expert facilitation.

Ready to transform retail banking? Contact CTB Thailand or sign up to reserve your place or request an in-house session in Bangkok.